USER FAQ
I am trying to buy a track, but when I send the text, I am not getting any response?
99.999% of the time this happens because the user hasn't correctly composed the text message.
If the user does not include the 'track' keyword, or doesn't spell it correctly, their message will not get to our systems, which means we cannot act on it.
Users may also enter incorrect tracks id, or include extra, illegal characters in their texts, which can also cause problems.
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The PIN that you sent me doesn't seem to work?
Each time you buy a track from us, we re-set the PIN on your account. This happens whether you buy for PC download or Mobile download. We need to do this because if you lose an existing PIN, we have no easy or cost effective way of reminding you what your PIN is.
In practical terms, this means that if you make 2 (or more) purchases, the PIN for the initial purchase will be cancelled by the PIN for the second purchase.
This sounds a little complicated, but all it means is that whenever you login to claim a track, you must login with the last PIN that was issued to you. You will then be able to access all the tracks you have purchased.
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Do tracks have to be downloaded to count towards the official charts?
Yes.
Furthermore, only 1 download per track per user is counted. It is not possible to rig the charts using our services.
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What format are the tracks in?
All tracks are in MP3 format.
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What bitrate are the tracks set to?
MP3 files are created and uploaded by the artists themselves, so the bitrate will be whatever they have set it to when creating the MP3 file.
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How do I download a track to my phone?
A user can choose to have an internet link sent directly to their phone by inserting m after their text message.
e.g.
'track 120 m', instead of just 'track 120'
When they open this link, their phone will be directed to a a special page which contains both a download link for their track and other important information and abouting downloading the track directly to their phone.
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My mobile download keeps timing out. What is wrong?
A Direct to Mobile download transfers a large MP3 file from the Internet to the user's phone, so they need to have a modern phone and be in an area that has 3G data coverage. If they do not have 3G data coverage, the track will take a long time to download, and may time out repeatedly.
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Is it very expensive to download a track to a phone?
This depends on the price plan of the user. If the user does not have an Internet browsing package included in their price plan, it can be very expensive. The user is warned about this before they begin downloading the track.
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Can I download to both my phone and my PC?
If a user chooses the Direct to Mobile download option, they are also given instructions about downloading the track to their PC.
If they do not choose this option, they are only given instructions for PC download.
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Do Direct to Mobile downloads work on all phones and networks?
Direct to Mobile downloads require WAP support to work. Most phones support WAP, but there are some notable exceptions. For instance, the Apple iPhone does not support WAP. Some networks do not support WAP either. However, if a user is on a network or handset that does not support WAP, and attempts a Direct to Mobile download, they will not be charged.
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How do I buy a pre-release track?
Users who buy a track prior to the time and date on which it is released will be sent a text saying that their purchase has been recorded and that they will be sent a reminder notice when it becomes available for download.
At the Pre-release time and date, a reminder text is sent to all users who have the track on pre-order. This text will include download instructions.
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Can a user obtain a Direct to Mobile download on Pre-Release?
Yes. If a track is on Pre Release, and the user requests a Direct To Mobile download, that user will be sent a download link in their reminder txt.
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What if I want to stop using the site?
Just email us at support@textatrack.co.uk and we'll disable your account.
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Questions?: support@textatrack.co.uk
I am trying to buy a track, but when I send the text, I am not getting any response?
The PIN that you sent me doesn't seem to work?
Do tracks have to be downloaded to count in the official charts?
What format are the tracks in?
What bitrate are the tracks set to?
How do I download a track to my phone?
My mobile download keeps timing out. What is wrong?
Is it very expensive to download a track to a phone?
Can I download to both my phone and my PC?
Do Direct to Mobile downloads work on all phones and networks?
How do I buy a pre-release track?
Can I obtain a Direct to Mobile download on Pre-Release?
What if I want to stop using the site?
I am trying to buy a track, but when I send the text, I am not getting any response?
99.999% of the time this happens because the user hasn't correctly composed the text message.
If the user does not include the 'track' keyword, or doesn't spell it correctly, their message will not get to our systems, which means we cannot act on it.
Users may also enter incorrect tracks id, or include extra, illegal characters in their texts, which can also cause problems.
Back to top
The PIN that you sent me doesn't seem to work?
Each time you buy a track from us, we re-set the PIN on your account. This happens whether you buy for PC download or Mobile download. We need to do this because if you lose an existing PIN, we have no easy or cost effective way of reminding you what your PIN is.
In practical terms, this means that if you make 2 (or more) purchases, the PIN for the initial purchase will be cancelled by the PIN for the second purchase.
This sounds a little complicated, but all it means is that whenever you login to claim a track, you must login with the last PIN that was issued to you. You will then be able to access all the tracks you have purchased.
Back to top
Do tracks have to be downloaded to count towards the official charts?
Yes.
Furthermore, only 1 download per track per user is counted. It is not possible to rig the charts using our services.
Back to top
What format are the tracks in?
All tracks are in MP3 format.
Back to top
What bitrate are the tracks set to?
MP3 files are created and uploaded by the artists themselves, so the bitrate will be whatever they have set it to when creating the MP3 file.
Back to top
How do I download a track to my phone?
A user can choose to have an internet link sent directly to their phone by inserting m after their text message.
e.g.
'track 120 m', instead of just 'track 120'
When they open this link, their phone will be directed to a a special page which contains both a download link for their track and other important information and abouting downloading the track directly to their phone.
Back to top
My mobile download keeps timing out. What is wrong?
A Direct to Mobile download transfers a large MP3 file from the Internet to the user's phone, so they need to have a modern phone and be in an area that has 3G data coverage. If they do not have 3G data coverage, the track will take a long time to download, and may time out repeatedly.
Back to top
Is it very expensive to download a track to a phone?
This depends on the price plan of the user. If the user does not have an Internet browsing package included in their price plan, it can be very expensive. The user is warned about this before they begin downloading the track.
Back to top
Can I download to both my phone and my PC?
If a user chooses the Direct to Mobile download option, they are also given instructions about downloading the track to their PC.
If they do not choose this option, they are only given instructions for PC download.
Back to top
Do Direct to Mobile downloads work on all phones and networks?
Direct to Mobile downloads require WAP support to work. Most phones support WAP, but there are some notable exceptions. For instance, the Apple iPhone does not support WAP. Some networks do not support WAP either. However, if a user is on a network or handset that does not support WAP, and attempts a Direct to Mobile download, they will not be charged.
Back to top
How do I buy a pre-release track?
Users who buy a track prior to the time and date on which it is released will be sent a text saying that their purchase has been recorded and that they will be sent a reminder notice when it becomes available for download.
At the Pre-release time and date, a reminder text is sent to all users who have the track on pre-order. This text will include download instructions.
Back to top
Can a user obtain a Direct to Mobile download on Pre-Release?
Yes. If a track is on Pre Release, and the user requests a Direct To Mobile download, that user will be sent a download link in their reminder txt.
Back to top
What if I want to stop using the site?
Just email us at support@textatrack.co.uk and we'll disable your account.
Back to top
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